FAQs

What is your return policy?

• We accept returns up to 15 days after the item’s arrival. The tag must be intact and the item in original unused condition. Return at buyer's expense unless the product is flawed. Email at psych.uk@outlook.com or start a live chat to organise a return.

What are your shipping options?

We ship worldwide.

• Within the UK we offer free standard delivery and paid first class and next day delivery options. 

• For European deliveries we offer European Standard delivery.

• For International orders we offer International Standard delivery.

• Items are shipped in reusable biodegradable mailing bags.

Why are lots of things out of stock?

• Psych is slow fashion, producing quality products in small batches.

• This way we can minimise waste and ensure that supply doesn't exceed demand.

• We produce two to four yearly collections which are normally not restocked. If there is something you'd really like to see make a comeback, feel free to make a restock request on the product page.

Sustainability & Ethics

• We have recently moved production to a small female-owned factory in Bali, where the garment professionals are paid a fair living wage

• Our approach to sustainability is multi-faceted: we use natural fabrics and sustainable shipping supplies. We have several measures in place to minimise waste, including: small batch production, upcycling older stock and our marketplace page which gives flawed products a second chance at life.